Shipping Policy

UNSEEN | Shipping Policy

At UNSEEN, our clothing is made to order. Each piece is produced specifically for your purchase through our fulfillment partner, Tapstitch.

Production & Processing

Because our products are made to order, please allow time for production before shipment. Production times vary depending on the garment, order volume, and fulfillment availability.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination, package weight, and available shipping methods.

Domestic & International Shipping

UNSEEN offers shipping to supported destinations within the United States and internationally.

Available shipping destinations and delivery options are displayed during checkout. Some locations may not be eligible for delivery.

Delivery Estimates

Estimated delivery times may vary depending on the destination, carrier, customs processing, and other circumstances outside our control.

Delivery estimates are not guaranteed arrival dates.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless expressly included at checkout, these charges are the customer's responsibility.

Tracking Information

When tracking is available, shipment details will be provided after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for entering accurate and complete shipping addresses at checkout.

If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order enters fulfillment or has shipped.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, or appears to be lost in transit, please contact UNSEEN through our website's contact form with your order number and relevant details.

We will review the issue and work with our fulfillment partner to determine an appropriate resolution, consistent with our Return & Refund Policy and applicable consumer protection laws.